Discontinuation of the “desk” phone

The coronavirus already changed the way we work. Now it’s changing the physical space, too. Our company is making adjustments to help employees feel safer at work, like improving air circulation systems or moving desks further apart. We are also accommodating employees who still prefer to work remotely. After experimentation and reflection, we realized the […]

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[POS] End of day cash balancing.

If your cashiers accept cash at the point of sale (POS), you probably have a policy for cashiers to count all cash in drawers and submit their end of day balances to you. If this process relies on paper forms, emails, phone calls or SMS, you will find this new enhancement valuable – it’s more […]

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Sales vs payments – introduction to the new revenue model.

In the coming months, your school’s PushCoin account will be converted to a new revenue tracking model which separates sales from payments. Why the change. Today, when a student is sold a meal, this sale impacts revenue. However, a school may not actually be getting paid for the sales for a long time, for example, […]

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[Forte] Follow up to electronic payments outage of Feb 3, 2020

While we are still awaiting the official report from Forte, the PushCoin technology team has narrowed down a possible cause for the system outage. The problem started at 7:14am, February 3, 2020 and lasted until 8:54am. During the outage, the Forte servers appear to have used invalid Security Certificates (SSL). While in effect, the PushCoin […]

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[Fees] Fee exceptions to ignore refund expiration.

Today, if a SIS managed fee‘s refund period expires, the fees automation leaves it alone. This has become a point of confusion for a number of school administrators wondering why their newly added fee exceptions are sometimes ignored. With this change – effective February 7th – the system will forcefully apply refunds (and charges) following […]

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[NSLP] Enhanced communications with families.

Last week’s updates delivered a handful of enhancements to communications with families who apply for Free/Reduced-price meals, school fees waiver or Directly Certified students. When you change the status of an application, a family receives a district customized letter informing of the benefits the students have been approved for, or if denied, a note explaining […]

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[System update] Multi-coupon transition.

As previously announced, we are starting to convert the school accounts to “multiple coupons per student” model. Until the upgrade is done, for about three weeks, we expect portions of the system to experience intermittent glitches around the coupons or NSLP application approvals. Please be careful before approving any queued fee actions – charges or […]

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