In the past, when an EFT transaction such as eCheck or Credit Card payment was declined it was not possible to tell the reason unless you logged into the FORTE console. If you didn’t have access to FORTE, you’d be stuck wondering what went wrong with the customer’s payment.
With this enhancement, all EFT transactions include a message indicating why a transaction got declined. Below screenshot shows a handful of examples that you may encounter. In addition, you are able to query for the specific method of payment – eCheck or Card – and the account holder name.
