Failed electronic payments report

To help school business offices keep track of failed electronic deposits, going forward PushCoin will email on the 2nd of every month a report of failed Electronic Fund Transfers (EFTs). The report is pulled from the payment processor and attached as a ZIP archive to the email. As a reminder, PushCoin supports blocking specific users […]

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Tips for effective communication with our Support Team

When submitting a request or question for our Support Team, you can do your part to significantly shorten the response time by simply following these guidelines: Submit your request or question to ask@pushcoin.com. We call these emails “tickets” because each one is assigned a unique “ticket number” helping us track the status. Tickets are routed […]

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Security key upgrade

Soon you will start seeing a new alert when logging to PushCoin. The pop-up informs you that the protocol of validating the security keys will be changed. The new protocol was co-developed and released by the browser vendors including Google, Mozilla, Apple and Microsoft. PushCoin team is preparing to migrate to the latest standard and […]

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How to zero out a student balance (erase debt)

There are two ways to reset a student’s debt, for example when the account is in default. You want to inquire with the school accountant which method is preferred. Method 1 – Transfer from a “debt collector” user. Create a “debt collector” virtual user for the purpose of tracking all debt of students who failed […]

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Payment plans rendered broken by expired cards

In the past, when a credit card linked to a payment plan expired, the payment plan showed as ACTIVE. To comply with the PCI standards, all expired card cards are automatically wiped and their corresponding payment plans are rendered BROKEN. We recommend periodically (at least once a month) scanning your payment plans for cards that […]

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How to run the Summer Food School Program (SFSP)

Part 1: Relevant to cafeteria managers or school district business office managing cafeteria products. Login to the PushCoin Admin website to add a new Revenue Account called “SFSP Lunch Pick Up”, for example. Do not specify a meal-class because it will prevent the cashier from recording multiple sales per student per day. Add a new […]

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PushCoin offers a free-tier service to schools.

We are excited to offer a free of charge service to schools trying to manage the distribution of meals to students. The free-tier service includes: Selling meals online or with the Android Point-of-Sale tablet. Accepting, reviewing and approving NSLP Free/Reduced price meal applications submitted through a secure web portal. Our support team will walk you […]

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School to get a copy of NSLP approved/denied email.

The NSLP guidelines require schools to keep a copy of the benefits approval and denied letters. To make it easier for schools to comply, PushCoin will soon carbon-copy the school email on record. We recommend that these emails are “filtered” and stored in a separate mailbox or folder. The number of emails can be significant, […]

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