Failed electronic payments report

To help school business offices keep track of failed electronic deposits, going forward PushCoin will email every month a report of failed Electronic Fund Transfers (EFTs). The report is pulled from the payment processor and attached as a ZIP archive to the email. As a reminder, PushCoin supports blocking specific users from submitting payments, either […]

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Tips for effective communication with our Support Team

When submitting a request or question for our Support Team, you can do your part to significantly shorten the response times by following these simple guidelines: Email all requests or questions to ask@pushcoin.com Brevity is key. Imagine you are a pilot talking to Air Traffic Controller; short and precise requests will get the message across […]

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Security key upgrade

Soon you will start seeing a new alert when logging to PushCoin. The pop-up informs you that the protocol of validating the security keys will be changed. The new protocol was co-developed and released by the browser vendors including Google, Mozilla, Apple and Microsoft. PushCoin team is preparing to migrate to the latest standard and […]

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How to zero out a student balance (erase debt)

There are two ways to reset a student’s debt, for example when the account is in default. You want to inquire with the school accountant which method is preferred. Method 1 – Transfer from a “debt collector” user. Create a “debt collector” virtual user for the purpose of tracking all debt of students who failed […]

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Discontinuation of the “desk” phone

The coronavirus already changed the way we work. Now it’s changing the physical space, too. Our company is making adjustments to help employees feel safer at work, like improving air circulation systems or moving desks further apart. We are also accommodating employees who still prefer to work remotely. After experimentation and reflection, we realized the […]

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Payment plans rendered broken by expired cards

In the past, when a credit card linked to a payment plan expired, the payment plan showed as ACTIVE. To comply with the PCI standards, all expired card cards are automatically wiped and their corresponding payment plans are rendered BROKEN. We recommend periodically (at least once a month) scanning your payment plans for cards that […]

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How to run the Summer Food School Program (SFSP)

Part 1: Relevant to cafeteria managers or school district business office managing cafeteria products. Login to the PushCoin Admin website to add a new Revenue Account called “SFSP Lunch Pick Up”, for example. Do not specify a meal-class because it will prevent the cashier from recording multiple sales per student per day. Add a new […]

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PushCoin offers a free-tier service to schools.

We are excited to offer a free of charge service to schools trying to manage the distribution of meals to students. The free-tier service includes: Selling meals online or with the Android Point-of-Sale tablet. Accepting, reviewing and approving NSLP Free/Reduced price meal applications submitted through a secure web portal. Our support team will walk you […]

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School to get a copy of NSLP approved/denied email.

The NSLP guidelines require schools to keep a copy of the benefits approval and denied letters. To make it easier for schools to comply, PushCoin will soon carbon-copy the school email on record. We recommend that these emails are “filtered” and stored in a separate mailbox or folder. The number of emails can be significant, […]

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