Usually, transaction receipts are delivered to parents within a few minutes but on occasion the system may postpone them for hours or even an entire day. This is because PushCoin has to obey a daily email quota for sending emails. If quota is reached, it queues up today’s email receipts for the following day’s delivery. When this happens, some parents may be confused and think that their student was charged on the wrong day when the student was absent or was charged twice on a given day. The email receipt includes the correct date and time of transaction but parents don’t always pay attention to it.
Hence it’s important that when you are approving a request for a refund, carefully check if the parent is indeed referring to the correct day. It’s best to go by the information in PushCoin, under the Transactions tab of a student’s profile: