We have received a report of a fairly sophisticated attack on a parent email account at AT&T (serviced by Yahoo). The attack works as follows: a parent’s email account is compromised. The original emails are deleted and substituted with look-alike emails with injected content by the attackers. The injected content can include links to websites […]
Category: For parents
Why am I seeing “Failed to fetch” message
If you experience the “Failed to fetch” error on the PushCoin website, this means that our Internet firewall is blocking your requests. This may occur when you access the Internet from a foreign VPN (Virtual Private Network) or a network segment that was recently used to launch attacks on our systems. To stop the attackers, […]
How do I use the SPONSOR Wallet?
The SPONSOR is effectively a parent’s Wallet at the school. The children don’t have access to it, only the parent does. As a parent you may choose to fund your Wallet with a larger amount of money and then disperse the funds over time from your Wallet to the student Wallets. The primary purpose thus is […]
How to close my PushCoin account?
A parent can request their PushCoin account to be deleted at any time. Parent account data including payment information, contact information and linked users will be removed. To request your account to be closed, please submit the request via the “Parent request” form Contact Support Team or via email at ask@pushcoin.com
How to enable automatic reload of my student’s (lunch) account.
Unfortunately this is not supported anymore. PushCoin was created and continually evolves thanks to frequent feedback from parents and school business officials. Security of personal and financial data is often the subject of feedback we receive. Given the number of stolen credit cards and bank accounts circulating the “dark web”, our team decided that we will […]
Can I make a partial payment towards my student’s fees online?
Only if your school district allows for installments. If you click “Pay Fees” and don’t see an option to pay partly, please contact your school district’s business office to ask for assistance. In PushCoin, parents can fund their student’s wallet and ask their school district’s business office administrator managing PushCoin to apply their wallet deposit […]
I have a question about a charge on my student fee’s account. Who do I contact?
Please contact your school secretary or your school district’s business office.
Can I choose which school fee to pay off first?
In PushCoin payments are applied in chronological order.
I double paid in error! How can I have my deposit/payment transaction voided or refunded?
Please contact your school district’s business office and ask to speak with the administrator managing PushCoin. Funds from parents go directly to their school district. PushCoin representative can only refund funds to student’s wallet or move funds between student’s fees and wallet accounts.
How can I dispute a transaction?
If the transaction took place in the school cafeteria, please contact your school cafeteria manager or if you receive emails from us with your student’s purchases, reply to the purchase receipt email you’d like to dispute, type your message, and your email will go directly to your school’s cafeteria manager.