Hotmail (Outlook/Live) isn’t delivering our emails: what you can do

Many customers who use Hotmail.com addresses (Outlook, Live) aren’t receiving PushCoin emails (receipts, password resets, support replies). The messages are being filtered on Microsoft’s side and often never reach the Inbox or Junk folder. We can’t override Hotmail.com’s filters, but a few steps sometimes help. What’s happening Microsoft’s Outlook.com uses aggressive filtering and reputation systems. […]

Read More

Why your payment may take a few days to appear

We know it can be frustrating when you make a payment and don’t see it immediately reflected in your school account. With recent increases in fraudulent transactions, our system waits until funds fully clear the banking system before they can be used to transfer to another student account or pay school fees. Card vs eCheck […]

Read More

New type of attacks targeting email accounts

We have received a report of a fairly sophisticated attack on a parent email account at AT&T (serviced by Yahoo). The attack works as follows: a parent’s email account is compromised. The original emails are deleted and substituted with look-alike emails with injected content by the attackers. The injected content can include links to websites […]

Read More

Why am I seeing “Failed to fetch” message

If you experience the “Failed to fetch” error on the PushCoin website, this means that our Internet firewall is blocking your requests. This may occur when you access the Internet from a foreign VPN (Virtual Private Network) or a network segment that was recently used to launch attacks on our systems. To stop the attackers, […]

Read More

How do I use the SPONSOR Wallet?

The SPONSOR is effectively a parent’s Wallet at the school. The children don’t have access to it, only the parent does. As a parent you may choose to fund your Wallet with a larger amount of money and then disperse the funds over time from your Wallet to the student Wallets. The primary purpose thus is […]

Read More

How to close my PushCoin account?

A parent can request their PushCoin account to be deleted at any time. Parent account data including payment information, contact information and linked users will be removed. To request your account to be closed, please submit the request via the “Parent request” form Contact Support Team or via email at ask@pushcoin.com

Read More

How to enable automatic reload of my student’s (lunch) account.

Unfortunately this is not supported anymore.  PushCoin was created and continually evolves thanks to frequent feedback from parents and school business officials. Security of personal and financial data is often the subject of feedback we receive. Given the number of stolen credit cards and bank accounts circulating the “dark web”, our team decided that we will […]

Read More

Can I make a partial payment towards my student’s fees online?

Only if your school district allows for installments. If you click “Pay Fees” and don’t see an option to pay partly, please contact your school district’s business office to ask for assistance. In PushCoin, parents can fund their student’s wallet and ask their school district’s business office administrator managing PushCoin to apply their wallet deposit […]

Read More